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Terms and Conditions
See below for General Terms and Conditions. If you are looking for Liquid Golds Sweet Wine Club Terms and Conditions, please click here.
Ordering Online

We work with individual producers, and while me make every effort to ensure supply, all orders placed with Totally Terroir Ltd are subject to product availability. If for some reason a product is out of stock we will inform you by email or telephone. Providing your order is in stock, we will endeavour to process and dispatch your order for food and gifts with 24 hours, wine & spirits within one week.

Certain of our products, notably wine, spirits and some foods, are shippable only to addresses in the United Kingdom. We apologize for any inconvenience this may cause.

Security

The security around our customers' identities and credit card details is of the utmost importance to us; this is why we use Worldpay, a global leader in payment processing for our on-line transactions. You can use all major credit cards to pay for your orders as well as Paypal. Totally Terroir does not store customers financial details, credit- or debit-card numbers.

Delivery

Standard delivery for wine is available anywhere in mainland UK, except Scotland and the Islands which incur an extra charge due to distance from the bonded warehouse. Deliveries are made Monday to Friday. All other no-duty products can be despatched worldwide. If the customer gives special instructions to us or the courier to leave the parcel outside your house or with a neighbour it will be left at the customers own risk.

Cancellations, Breakages and Returns

You have the right to cancel within seven days of your contract with us, or seven days of receipt of the goods (whichever is the longer). If you cancel your order, you will have your payment returned within 30 days. If however the courier has collected the stock, we hope you will understand that you will still be debited any charges raised against us by the courier. If you have already taken delivery of the order we will refund the order value less the cost of delivery and recollection.

Breakages must be notified by email or telephone within 3 days of delivery.

Recurring payments:

In the event that you wish to join our Liquidgolds Sweet Wine Club, you will need to authorise Totally Terroir Ltd via the Worldpay gateway to:

  1. debit your bank account or card in the amount necessary to pay each quarterly or monthly invoice you receive from Totally Terroir Ltd in full;
  2. make each debit referred to above to clear before the invoice frequency stated at the outset and if that debit is rejected for any reason, further authorise Totally Terroir Ltd to make another debit from your account, in the same amount, on the actual payment due date;
  3. debit your account on the next applicable banking day if any date that Totally Terroir Ltd attempts to debit your account is a Saturday, Sunday or a bank holiday.

In connection with this authorisation, you understand and agree that you are voluntarily agreeing to pay each quarterly or monthly amount before the actual invoice due date.

Termination:

Any recurring payments established with Totally Terroir Ltd will continue until such time as you cancel or terminate your participation in Totally Terroir Ltd's 'recurring payment plan'. Termination must be provided to and acknowledged by Totally Terroir Ltd, at least one calendar month before the next applicable payment date.

General Terms and Conditions

In purchasing our products online you agree to the terms and conditions of our website. The details we collect from you enable us to process and deliver your orders. By registering your details on our website, you consent to us holding personal data about you. We are bound by the Data Protection Act of 1998. The information you give us will not be shared with any other company without your consent.

Age Restriction: In accordance with UK law you must be 18 years or over to place an order for alcohol with totallyterroir.com either online or by any other means. The action of placing an order for alcohol confirms to us that you are at least 18 years old. Deliveries must be signed for by an adult aged 18 years or over and the courrier may require ID for proof of age. If we or our courrier are not satisfied that you are 18 years of age we legally obliged to refuse to accept or deliver any orders.

Disclaimer: Totally Terroir Ltd shall not be held liable to any individual or business for any damage, loss or liability which may have occurred from the use of any data contained on this website.

Totally Terroir Ltd assumes no responsibility whatsoever for any links to other internet sites from its own. Once you navigate away from this site we are not responsible or liable for the content of any other website.

By using the Totally Terroir Ltd website you accept the terms and conditions stated and use the site at your own risk. We take great care that the information on our website is correct. However, should our data be inaccurate or out of date, we apologise but take no responsibility for the inadvertant error.

We endeavour to make sure that your wine and other products will reach you in perfect condition, using seasoned specialist professionals to store and transport our products. Wine is however an unstable product and the process of bottling and logistics can from time to time cause a fault to occur. If you experience a faulty bottle please contact us within 3 days of delivery through our contact page.

Website

We have worked hard to make this site as efficient, useful, and easy-to-use as possible. But problems can still arise. Please feel free to report any issues or comments to our webmaster. We thank you for your input.